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If you signed up with your email address, go to the sign-in page and click "Forgot password?". Enter the email associated with your account and we will send you a reset link. The link expires after 24 hours. If you signed up via Google or Facebook, your password is managed by that provider — update it in your Google or Facebook account settings instead.

You can cancel your PRO subscription at any time from your User Settings. You will keep access to all PRO features until the end of your current billing period. The 90-Day Pass has no subscription to cancel — it simply expires automatically.

Start by working out which problem you have: nothing syncing at all, or a few songs missing.

If the sync stops with an Access denied message, you're almost certainly signed in to a different streaming account than the one that owns the playlist — easily done if you have a personal and a work account. Sign out of the service in the Sync tab, sign back in with the account that created the playlist, and run the sync again.

If most songs arrived but a few didn't, check the counter shown while the sync runs — something like 18 of 20 tells you how many made it. Songs get skipped when the artist or title your guest typed doesn't match anything on the service, usually a spelling slip or a very obscure release. You can edit the artist and title directly in the request list, then sync again to pick them up.

One thing you don't need to worry about: a sync only removes songs BeatTribe added itself, so anything you put in the playlist yourself stays where it is.

We offer refunds within 14 days of purchase, provided the product has not been used within that period. To request a refund, email us at mail@beattribe.io with your order number and the reason for your return. Please allow at least 7 days for your refund to be processed.

You can request account deletion from your User Settings page. All your events, song requests, and personal data will be permanently removed. This action cannot be undone.