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If you signed up with your email address, go to the sign-in page and click "Forgot password?". Enter the email associated with your account and we will send you a reset link. The link expires after 24 hours. If you signed up via Google or Facebook, your password is managed by that provider — update it in your Google or Facebook account settings instead.

You can cancel your PRO subscription at any time from your User Settings. You will keep access to all PRO features until the end of your current billing period. The 90-Day Pass has no subscription to cancel — it simply expires automatically.

First, make sure you are logged into the correct streaming account inside BeatTribe. If the issue persists, try disconnecting and reconnecting your streaming service from the event settings. If songs are missing from the synced playlist, they may not be available in your region on that platform.

We offer refunds within 14 days of purchase, provided the product has not been used within that period. To request a refund, email us at mail@beattribe.io with your order number and the reason for your return. Please allow at least 7 days for your refund to be processed.

You can request account deletion from your User Settings page. All your events, song requests, and personal data will be permanently removed. This action cannot be undone.